eurocamp cancellation form

eurocamp cancellation form

Please note that this does not provide a refund in the event of the insolvency of the relevant service provider. If we have to significantly change or cancel your confirmed booking due to Events Beyond Our Control (see clause 5), we regret to inform you that we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result, except and to the extent we manage to recover any such monies from our suppliers.

If your holiday cost is less than our usual £99 deposit, the full holiday cost is retained. A cancellation fee may be payable in accordance with clause 22. Accommodation Housekeeping Agreements

The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your itinerary. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract. In the meantime Eurocamp had written saying I could fill an online form in and would get a refund, and saying I should have waited for their response first before asking for a chargeback, even though they had told me no 5 times already.
(4) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. Should you wish to cancel your insurance with us, please refer to the cancellation section of your policy. Selected parcs continue to request that tourist tax is paid locally, details of the charges will be presented online for these parcs during the booking process. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available. You can also access the European Commission Online Dispute Resolution (ODR platform at Costs are likely to increase the closer to the departure date that changes are made. If you are not satisfied with how your complaint was dealt with when you were on holiday, please complete and submit a Complaints Form on our website within 28 days of returning home. Clean the BBQ 5. You can opt out of receiving communication at any point, visit our privacy policy for details. You can amend your party details below: Log in here to manage your favourite shortlisted parcs. Eurocamp offers an excellent choice of camping holidays in France, as well as a range of European Holidays across 180 parcs in 11 European countries. Important Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above. Registered Office: Chelford House, Gadbrook Park, Northwich, Cheshire CW9 7LN England. If you amend or cancel your travel arrangements or you lose your travel tickets, you must pay for any extra charges or cancellation fees levied by operators. We are unable to process your registration without a valid email address. 22.1 If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing.

We will observe advice provided by the UK Foreign, Commonwealth & Development Office. These circumstances include industrial disputes, closure or congestion of ports or airports, road blockades, unavoidable technical transport problems, war, civil unrest, terrorist activity, natural or nuclear disaster, epidemic or disease, adverse weather conditions, natural or man made disasters or similar events. We both acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK and whilst on holiday. If this happens whilst you are on your holiday, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will have no further liability to you and we cannot meet any expenses or losses that you may incur as a result of any such change or cancellation. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract governed by the law of Scotland/Northern Ireland as applicable. This will close your current chat session testing. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. In order to deliver personalised content, improve the site and make your online experience with us better, we use cookies to remember and store information about how you use it. You and the transferee remain jointly and severally liable for payment of all sums. We will issue an invoice, in your secure ‘my eurocamp’ log in area on our website, confirming the main characteristics of your holiday. If your passport is in its final year, you should check with the Embassy of the country you are visiting.

This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. Under Data Protection legislation, we believe we can demonstrate that we have a Legitimate Interest in using your data for some marketing purposes, such as sending you the next season’s brochure, however, you always have a choice.

Please note that this does not provide a refund in the event of the insolvency of the relevant service provider. If we arrange to provide you with accommodation only or some other travel service then our liability to you is limited to using reasonable skill and care in selecting the Supplier. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. However, if this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Events Beyond Our Control, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation. Calls are charged at UK geographic rates and may be included as part of your providers call package or bundled minutes.

This agreement is a reasonable request for you to leave your accommodation clean and tidy at the end of your holiday to enable us to prepare for our next arrivals without delay.

Most commonly, therefore, it will be the case that a linked travel arrangement will be created where you purchase a separate travel service from another company, within 24 hours after the confirmation of your booking of the first travel service with us; provided that this second booking is a result of our targeted advertising (for example, by receiving an email from us including a link to further travel arrangements). Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us. In order to deliver personalised content, improve the site and make your online experience with us better, we use cookies to remember and store information about how you use it.

For up-to-date travel advice from the UK government, visit and This clause 28 outlines the rights you have if you wish to cancel your single service booking. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. This protection only covers the insolvency of the company arranging the sale of the services making up the linked travel arrangement and does not protect you from the failure of the companies actually supplying your travel arrangements, such as an airline.
Group reservations. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. b. where you have made a booking which consists of not more than one type of the travel services listed at (a) - (c) above (eg accommodation), combined with one or more tourist services (as listed at (d) above), this will not create a Package where the tourist services: - do not account for 25% of the value of the combination and are not advertised as, and do not otherwise represent, an essential feature of the package; or. We will not cancel your travel arrangements less than 60 days before your departure date, except for Events Beyond Our Control or failure by you to pay the final balance. The above applies only to services supplied by Greenbank Holidays Ltd and does not apply to services featured on this website or in our brochure that are provided by any other company.

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